GI shoots up HP printer and gets a new one for free
Unsatisfied about a new product you've just bought? Frustrated about the bad service big corporations offer you? Why not use the internet to show the world about it?
That's exactly what Captain Eric Wright from the US army just did. Mr Wright, which is presently stationed in Iraq, had some problems with an HP printer he was using extensively. Here’s what happened:
"OK HP, I've got a printer over here I've been using to help do my job, to protect your freedom. I call you up the other day because my printer's broken, and you want me to pay you to tell me how to fix it. I got something for you."
After being circulated on the Internet for a while, this video was screened by some people at HP, which immediately decided to send Captain Wright a replacement unit. The moral of this story? When companies refuse to give you support for a product under warranty, show the world about it!