10 steps to a better IT support process
As an IT professional, you need to have a structured mind to be able to think through all the different problematic situations that can present themselves to you on a day to day basis. After having worked in IT for a while, you should eventually start to develop a certain methodology that will help you solve most problems quickly and effectively. The goal of this article is to help junior IT workers in the task of supporting users in a corporate environment. I also wanted to put down on paper something that I've been doing for years, but never actually took time to document.
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