Tech support woes
One of my favorite columnist, Scott Granneman, wrote this article about the real cost of outsourcing technical support to foreign countries. I don't think I can count the number of times when I had to call HP or Dell to get some support for a defective computer and ended up speaking with someone in India that couldn't even pronounce his fake english name properly. The only luck I had with foreign support was with Cisco, which always provided me with a more then excellent experience.
"Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved."
And while being on the subject, check out this hilarious flash animation about an angry US customer calling an indian based tech. support call center.